Reputation Management Services — Protect the Asset That Determines Whether Customers Choose You or Your Competitor

We monitor Google Business Profile (the most critical for most businesses), Trustpilot, Facebook Reviews, Yelp, TripAdvisor (hospitality), Amazon product reviews (for product sellers), G2 and Capterra (SaaS companies), and Glassdoor (employer reputation). We also monitor any industry-specific review platforms relevant to your business category. Platform coverage depends on your plan tier — Growth and Premium plans include comprehensive multi-platform monitoring.

We respond to negative reviews professionally, empathetically, and strategically — acknowledging the experience, apologising where appropriate, and inviting the customer to contact you privately to resolve the matter. We never argue publicly, make excuses, or dismiss complaints. Our approach is designed to demonstrate to other readers that your business takes feedback seriously. Research shows 45% of consumers are more likely to visit a business that responds professionally to negative reviews — meaning a well-handled negative review can actually build trust.

Yes — proactive review generation is a core part of our service. We use only ethical, Google-compliant methods: post-purchase email sequences, QR code review cards for in-person or product-package use, SMS follow-up templates, and staff training guidance. We never purchase fake reviews, offer incentives for reviews, or use any tactic that violates Google’s or Trustpilot’s review policies. All generation strategies are designed to capture authentic reviews from genuinely satisfied customers at the moment they are most likely to share their experience.

We can flag and request removal of reviews that clearly violate Google’s or Trustpilot’s content policies — including fake reviews from competitors, reviews containing hate speech, spam, or reviews that are clearly not from genuine customers. However, negative reviews from genuine customers who had a real experience generally cannot be removed — nor should they be, as attempting to do so typically makes situations worse. Our strategy focuses on professionally responding to genuine negative reviews and proactively generating positive reviews so your overall rating improves organically over time.

Yes — we offer Reputation Recovery planning for businesses starting from a damaged position. Recovery begins with a comprehensive audit: understanding how many reviews you have, what the negative patterns are, whether any reviews are potentially removable, and what the realistic path to rating improvement looks like. We then build a structured 3–6 month recovery plan combining professional responses, proactive review generation, and Google Business Profile optimisation. Reputation recovery takes time and consistent effort — we set honest expectations about timeline and what is achievable. Contact us to discuss your specific situation.

Our Starter plan responds to all reviews within 48 business hours. The Growth plan guarantees 24-hour response to all reviews. The Premium plan provides priority 4-hour response — critical for high-volume businesses where reviews arrive frequently and speed of response matters for brand impression. For sensitive or high-profile negative reviews on any plan, we notify you immediately and consult on the response before publishing to ensure the wording is correct for your specific situation.